Whirlpool - 3.5 Cu. Ft. Top Load Washer and 5.9 Cu. Ft. Electric Dryer with Dual Action Agitator - White

The unit itself may appear to be desirable however, when the spin cycle is running the machine is very loud and unstable. If there is the slightest imbalance it is very disturbing, The material used to build the unit is thinner and cheaper than my Kenmore unit I bought twenty years ago. If the part that wore out on that was still available I would have rather had that fixed and kept that machine. There is no SOAK choice on the washer dial. Instead there is a quick wash. That I do like. I also like that the control panel is above the dryer and no lint can get in it like my old machine. The installation was also frustrating, the installers did not want to take my old unit even though I had confirmation for them to take, in addition the installers were not able to complete the installation since they are limited to make any necessary adjustments to the duct work to connect the dryer and I had to have a technician come out and do it. The installers also did not connect the hoses properly and caused a leak. Initially, the free consult also did not do a proper evaluation and did not provide the measurements for me to order the unit. Overall, would not recommend their services until improvements are made. I was left for four months without being able to use my appliance. The sales representatives were very good but it's unfortunate that their support team (Geek Squad) and the initial consult could not do their job to completion. Also, the payment process is not great either. You either pay by phone or by check in the store. I wanted to pay online but had multiple difficulty with the website. The products looks great but don't be fooled. The quality over the past two decades has been compromised while the price has escalated.

Had three different ones delivered and something was wrong with each one. We waited four months to finally get one that worked and STILL, the buzzer doesn’t go off at the end of the cycle. I’m done with sending them back so we will just deal with it.

The stacked washer and dryer work great. I like the extra capacity compared to the old one. My mother loves using her new machine and I like using it when I visit her.